Big Soda Clothing will be happy to accept return of your purchase (excluding sale items) under our 14 day Money-Back Guarantee. This guarantees a full refund or product exchange if the item is in an unused/unopened condition and is returned within the 14 days of receiving your goods.
Please note: Any item that has been worn, washed or damaged (including odour of perfume, smoke, body odour or make-up stains) will not be refunded. In such cases, any returned items will be sent back to the original delivery address. The customer will be responsible for the shipping costs that we will incur to re-deliver the goods.
How do I Return It?
Please return the item in the original packaging with all labels intact to the address below. Make sure to include your original invoice (keep a copy for yourself) and a brief note describing why you have returned the item.
Big Soda Clothing
106 Tyrconnell Park
The Item must be returned to us unused/unworn. Please keep your invoice/ notes in your return package separate to the item to be returned as damage can be done due to ink if this package gets wet in transit. This would render your return ineligible. The latest acceptable date for returns is 14 days after you receive your order. Any item received after this date will be sent back to the original delivery address. The customer will be responsible for the shipping costs we incur to re-deliver the goods.
When do I get my Refund?
We will send you an email to confirm receipt of returned goods. While we will try to process your return as soon as possible, refunds and exchanges can take up to two weeks. Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will refund postage costs up to a maximum of the postage price you originally paid on your order.
Can I return a Sale Item?
Sale or end of line items cannot be returned for refund or exchange.
Can I exchange an item?
Yes, with the exception of sale items we will exchange goods due to incorrect sizing as long as it is still unused/unworn, free from damage (as stated in our returns policy) and returned within 14 days of receipt. We only offer exchanges of the same product in a different size or colour. If we are unable to exchange an item, we will offer a full refund (excluding the original shipping and handling costs).
You may only make an exchange on the same item once.
If I receive a Damaged/Incorrect Item?
If there is a manufacturing fault, please contact us at firstname.lastname@example.org. We will either exchange the item, or arrange a credit note, or offer a full refund. Once we have received your item at the above address, we will need to inspect it to determine the fault. We will then contact you with further information on next steps. Should the item prove to have a genuine fault, we will also arrange a full refund of the return postage costs up to a maximum of the postage price you originally paid on your order.